(Valid from September 2025)
1. General
This Privacy Policy explains how VoiceCraft (“we,” “us,” “our”) collects, uses, and protects your personal data when you visit [voicecraft.art] and make purchases from our shop. We comply with the EU General Data Protection Regulation (GDPR).
2. Data We Collect
When you use our website or place an order, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Order details (products purchased, payment method, delivery option)
We do not collect or store payment card details. Payments are processed securely via trusted third-party providers (Stripe, Klarna, PayPal).
3. How We Use Your Data
We process your data to:
- Fulfil and deliver your orders
- Communicate with you about orders or support inquiries
- Handle returns, refunds, and warranty claims
- Comply with Swedish accounting and tax laws
We never sell, rent, or trade your data to third parties.
4. Third-Party Services
We only share data with trusted providers where necessary:
- Payment services (Stripe, Klarna, PayPal)
- Shipping services (PostNord)
- Website hosting/IT services
Each third party processes data in accordance with GDPR.
5. Cookies
Our website uses cookies to:
- Enable basic shop functions (cart, checkout, login)
- Improve performance and user experience
See our full Cookie Policy below.
6. Data Retention
- Order and invoice data: kept for 7 years (required by Swedish law).
- Other personal data: deleted when no longer needed.
7. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (if not legally required to keep it)
- Restrict or object to certain processing
- Lodge a complaint with Integritetsskyddsmyndigheten (IMY), Sweden’s Data Protection Authority
Contact us at info@voicecraft.art to exercise your rights.
8. Security
We use technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse.
9. Contact
For privacy questions, contact:
VoiceCraft
Email: info@voicecraft.art
Stockholm, Sweden
Cookie Policy
(Valid from September 2025)
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function and improve your browsing experience.
2. How We Use Cookies
We use cookies for:
- Essential functions: e.g. remembering what’s in your cart, enabling checkout
- Performance: ensuring our shop runs smoothly
- Preferences: remembering your chosen settings (like language)
We do not use cookies for invasive tracking or advertising.
3. Third-Party Cookies
Some cookies may be set by trusted third parties, such as:
- WooCommerce (for shop/cart functionality)
- Payment providers (for secure checkout)
4. Managing Cookies
You can control or delete cookies through your browser settings. Please note: disabling cookies may cause parts of our shop (like checkout) to stop working properly.
5. Contact
If you have questions about cookies or privacy, contact:
info@voicecraft.art